Bathroom accessories repair problems, brand services need to be improved

The small parts of household items often have problems. Although it seems to be a trivial problem, it also affects the normal use of the items. However, the handling of these small problems is questioning the meticulous degree of brand after-sales service. Recently, Ms. Xiao called Alumni Records, telling her annoying experience.

Consumers encountering small plugs are difficult to solve

Ms. Xiao **recently took back the rented house and found that the plug in the bathtub was missing from the alumni record. Without it, the water in the bathtub could not be stored live. Moreover, the size of the drain is still different for each brand, and there is no way to buy one to deal with it.

Although the bathtub has been used for several years, but I think that the product is the focus of the American standard decoration home network, how is it also a big brand, this kind of small parts should be easy to match, so ** time to the American standard customer service Made a call. Who knows, the customer service said that since it is a product many years ago, if it can be replaced, Ms. Xiao needs to contact the Beijing dealer to check it out before confirming. And the customer service also said that although the dealer just sent someone to check it out, the door-to-door fee would definitely be charged.

'The door-to-door fee is spent, but it may not be solved!' The shrewd Ms. Xiao decided to go directly to the store, because at that time the decoration and building materials were all done in a store, and the store also promised to decorate the owner. Provide repair service after the problem. However, the answer from the store attendant was so varied that Ms. Xiao's heart was even more chilled. 'The kind of old model you use, there are no accessories now. If you want to change, you have to replace the entire drainage system. It will probably cost more than 600 yuan.' What annoys Ms. Xiao is that To replace this system, the bathtub that was originally built on the table must be removed. 'I just want to buy a small stopper, but now this situation is forcing me to redecorate the bathroom!' In order to solve the problem, Ms. Xiao went to the store manager on duty again, but he also said that he could not help. No, you can get whatever you want to deal with first. It’s not worth it to spend the money.” So Ms. Xiao had no choice but to give up and bought a soft plug. Put more water.'

TIPS

The reporter found that general brand customer service requires consumers to provide related product models to determine whether they can provide related services. Some brands take into account that consumers are not familiar with the product model, and give certain countermeasures (email or MMS by taking photos, etc.), while some brands indicate that they cannot give a clear answer if they cannot determine the model.

Therefore, the reporter recommends that you keep the product manual while using the product to facilitate the search for product information and make the after-sales service more smooth.